tag:answerfirst.statuspage.io,2005:/historyAnswerFirst Status - Incident History2024-03-14T02:00:56-04:00AnswerFirsttag:answerfirst.statuspage.io,2005:Incident/201598372024-03-14T02:00:56-04:002024-03-14T02:00:56-04:00AnswerFirst Routine Monthly Maintenance period<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>14:30</var> EST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>14:29</var> EST</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.<br /><br />- Text messaging<br />- Email notifications<br />- https://support.answerfirst.com<br />- API calls (2 way, not express)<br />- outbound faxing<br />- Inbound email processing (delayed)<br />- CDI<br />- ProScheduler<br />- What's My Server<br /><br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.<br /><br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/201353352024-03-01T13:17:55-05:002024-03-01T13:17:55-05:00Report Service Issue<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>13:17</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>12:01</var> EST</small><br><strong>Identified</strong> - We have identified an issue that is causing significant delays (30-90 minutes in some cases) to our scheduled reports and/or pulling daily reports. Our IT Team is working to resolve this issue. We will have an update within 4 hours. We apologize for any inconvenience this is causing.</p>tag:answerfirst.statuspage.io,2005:Incident/199667042024-02-15T02:00:56-05:002024-02-15T02:00:56-05:00AnswerFirst Routine Monthly Maintenance period<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>02:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>22:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>08:29</var> EST</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.<br /><br />- Text messaging<br />- Email notifications<br />- https://support.answerfirst.com<br />- API calls (2 way, not express)<br />- outbound faxing<br />- Inbound email processing (delayed)<br />- CDI<br />- ProScheduler<br />- What's My Server<br /><br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.<br /><br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/196462952024-01-11T02:00:16-05:002024-01-11T02:00:16-05:00AnswerFirst Routine Monthly Maintenance period<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>02:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>22:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>09:02</var> EST</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.<br /><br />- Text messaging<br />- Email notifications<br />- https://support.answerfirst.com<br />- API calls (2 way, not express)<br />- outbound faxing<br />- Inbound email processing (delayed)<br />- CDI<br />- ProScheduler<br />- What's My Server<br /><br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.<br /><br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/194012642023-12-14T02:00:31-05:002023-12-14T02:00:31-05:00AnswerFirst Routine Monthly Maintenance period<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>02:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>22:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>08:48</var> EST</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.<br /><br />- Text messaging<br />- Email notifications<br />- https://support.answerfirst.com<br />- API calls (2 way, not express)<br />- outbound faxing<br />- Inbound email processing (delayed)<br />- CDI<br />- ProScheduler<br />- What's My Server<br /><br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.<br /><br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/190349742023-11-09T02:00:40-05:002023-11-09T02:00:41-05:00AnswerFirst Routine Monthly Maintenance period<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>22:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:04</var> EST</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.<br /><br />- Text messaging<br />- Email notifications<br />- https://support.answerfirst.com<br />- API calls (2 way, not express)<br />- outbound faxing<br />- Inbound email processing (delayed)<br />- CDI<br />- ProScheduler<br />- What's My Server<br /><br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.<br /><br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/190368312023-11-06T15:30:13-05:002023-11-06T15:30:13-05:00Database Issues<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>15:30</var> EST</small><br><strong>Resolved</strong> - The data has been restored and this issue has been resolved.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:03</var> EST</small><br><strong>Monitoring</strong> - We have identified an issue that caused a failure in our databases. This issue began at 8:30am Eastern 11/6/2023 and persisted until 11:45a Eastern of the same day. Our IT Team has resolved this issue. However, at this time, data is being restored from backup and some of our client data may be unavailable. We anticipate that all data will be restored by 4pm Eastern today. We will have an update within 4 hours. We apologize for any inconvenience this is causing.</p>tag:answerfirst.statuspage.io,2005:Incident/187321112023-10-12T02:00:26-04:002023-10-12T02:00:26-04:00AnswerFirst Routine Monthly Maintenance period<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>22:02</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>09:16</var> EDT</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.<br /><br />- Text messaging<br />- Email notifications<br />- https://support.answerfirst.com<br />- API calls (2 way, not express)<br />- outbound faxing<br />- Inbound email processing (delayed)<br />- CDI<br />- ProScheduler<br />- What's My Server<br /><br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.<br /><br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/184827812023-09-14T02:00:40-04:002023-09-14T02:00:40-04:00AnswerFirst Routine Monthly Maintenance period<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>22:02</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>15:02</var> EDT</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.<br /><br />- Text messaging<br />- Email notifications<br />- https://support.answerfirst.com<br />- API calls (2 way, not express)<br />- outbound faxing<br />- Inbound email processing (delayed)<br />- CDI<br />- ProScheduler<br />- What's My Server<br /><br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.<br /><br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/183087262023-08-30T13:24:39-04:002023-08-30T13:24:39-04:00Hurricane Idalia<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>13:24</var> EDT</small><br><strong>Resolved</strong> - While we continue to monitor Hurricane Idalia, our operations and call volume remain at normal levels. Thank you.</p><p><small>Aug <var data-var='date'>29</var>, <var data-var='time'>11:48</var> EDT</small><br><strong>Monitoring</strong> - We are closely tracking Hurricane Idalia's trajectory as it approaches the Florida Coast. While we anticipate no disruptions to our operations, we do anticipate a rise in call volume as our Florida partners take precautionary measures, including closing early. We appreciate your understanding in advance and will keep you informed with updates as the situation evolves.</p>tag:answerfirst.statuspage.io,2005:Incident/180954512023-08-10T02:00:25-04:002023-08-10T02:00:25-04:00AnswerFirst Routine Monthly Maintenance period<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>09:30</var> EDT</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.<br /><br />- Text messaging<br />- Email notifications<br />- https://support.answerfirst.com<br />- API calls (2 way, not express)<br />- outbound faxing<br />- Inbound email processing (delayed)<br />- CDI<br />- ProScheduler<br />- What's My Server<br /><br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.<br /><br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/178251042023-07-13T02:01:17-04:002023-07-13T02:01:17-04:00AnswerFirst Routine Monthly Maintenance period<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>02:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>22:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>11:06</var> EDT</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.<br /><br />- Text messaging<br />- Email notifications<br />- https://support.answerfirst.com<br />- API calls (2 way, not express)<br />- outbound faxing<br />- Inbound email processing (delayed)<br />- CDI<br />- ProScheduler<br />- What's My Server<br /><br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.<br /><br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/175510382023-06-15T02:00:15-04:002023-06-15T02:00:15-04:00AnswerFirst Routine Monthly Maintenance period<p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>12</var>, <var data-var='time'>15:56</var> EDT</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.
<br />
<br />- Text messaging
<br />- Email notifications
<br />- https://support.answerfirst.com
<br />- API calls (2 way, not express)
<br />- outbound faxing
<br />- Inbound email processing (delayed)
<br />- CDI
<br />- ProScheduler
<br />- What's My Server
<br />
<br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.
<br />
<br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/172576152023-05-18T02:00:37-04:002023-05-18T02:00:37-04:00AnswerFirst Email Server Maintenance<p><small>May <var data-var='date'>18</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled maintenance for our email services on Wednesday May 17th starting at approximately 10pm (Eastern time). During this maintenance time, there will be brief periods where the following services will be unavailable:<br /><br />- Email notifications<br />- Inbound email processing (delayed)<br />- Outbound email processing (delayed)<br /><br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.<br /><br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/171822572023-05-11T02:00:20-04:002023-05-11T02:00:20-04:00AnswerFirst Routine Monthly Maintenance period<p><small>May <var data-var='date'>11</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>22:01</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 8</var>, <var data-var='time'>11:27</var> EDT</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.
<br />
<br />- Text messaging
<br />- Email notifications
<br />- https://support.answerfirst.com
<br />- API calls (2 way, not express)
<br />- outbound faxing
<br />- Inbound email processing (delayed)
<br />- CDI
<br />- ProScheduler
<br />- What's My Server
<br />
<br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.
<br />
<br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/169928012023-04-28T11:25:36-04:002023-04-28T11:25:36-04:00MiSecure Services Issue<p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>11:25</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>11:24</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Apr <var data-var='date'>28</var>, <var data-var='time'>08:05</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of an issues with sending and/or receiving MiSecure Messages. Not all accounts are being affected. Our IT Team is investigating this issue and we will have an update within 4 hours. We apologize for any inconvenience this may be causing.</p>tag:answerfirst.statuspage.io,2005:Incident/169750472023-04-26T16:52:21-04:002023-04-26T16:52:21-04:00MiSecure Services Issue<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>16:52</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>16:16</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of issues with MiSecure Messages. We are aware of an outage that is affecting customers. We will have an update as soon as possible within 4 hours. We apologize for any inconvenience this may be causing.</p>tag:answerfirst.statuspage.io,2005:Incident/169206022023-04-20T09:17:24-04:002023-04-20T09:17:24-04:00SMS Services Issues<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>09:17</var> EDT</small><br><strong>Resolved</strong> - We have found and corrected the issue that was causing interruption of sending and/or receiving text messages. All services are restored. We sincerely apologize for any inconvenience this may have caused.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>08:42</var> EDT</small><br><strong>Investigating</strong> - We are investigating reports of an issues with sending and/or receiving text messages. Not all accounts are being affected. Our IT Team is investigating this issue and we will have an update within 4 hours. We apologize for any inconvenience this may be causing.</p>tag:answerfirst.statuspage.io,2005:Incident/168258812023-04-13T00:00:45-04:002023-04-13T00:00:46-04:00AnswerFirst Routine Monthly Maintenance period<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>11</var>, <var data-var='time'>14:35</var> EDT</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.
<br />
<br />- Text messaging
<br />- Email notifications
<br />- https://support.answerfirst.com
<br />- API calls (2 way, not express)
<br />- outbound faxing
<br />- Inbound email processing (delayed)
<br />- CDI
<br />- ProScheduler
<br />- What's My Server
<br />
<br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.
<br />
<br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/165885342023-03-21T14:05:12-04:002023-03-21T14:05:12-04:00Public WebScript service Issues<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>14:05</var> EDT</small><br><strong>Resolved</strong> - We have found and corrected the issue that was causing some of AnswerFirst's client websites & our ability to capture some discarded messages to malfunction. All services are restored. We sincerely apologize for any inconvenience this may have caused.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>05:19</var> EDT</small><br><strong>Identified</strong> - We have identified an issue that is causing the issues with some of AnswerFirst's client websites. This also affects our ability to capture some discarded messages. Our IT Team is working to resolve this issue. We will have an update within 24 hours. We apologize for any inconvenience this is causing.</p>tag:answerfirst.statuspage.io,2005:Incident/163894302023-03-09T02:01:46-05:002023-03-09T02:01:46-05:00AnswerFirst Routine Monthly Maintenance period<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>02:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>09:30</var> EST</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.
<br />
<br />- Text messaging
<br />- Email notifications
<br />- https://support.answerfirst.com
<br />- API calls (2 way, not express)
<br />- outbound faxing
<br />- Inbound email processing (delayed)
<br />- CDI
<br />- ProScheduler
<br />- What's My Server
<br />
<br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.
<br />
<br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/160431502023-02-09T02:00:41-05:002023-02-09T02:00:41-05:00AnswerFirst Routine Monthly Maintenance period<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:07</var> EST</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.
<br />
<br />- Text messaging
<br />- Email notifications
<br />- https://support.answerfirst.com
<br />- API calls (2 way, not express)
<br />- outbound faxing
<br />- Inbound email processing (delayed)
<br />- CDI
<br />- ProScheduler
<br />- What's My Server
<br />
<br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.
<br />
<br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/158053202023-01-12T02:00:57-05:002023-01-12T02:00:57-05:00AnswerFirst Routine Monthly Maintenance period<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>02:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>22:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>15:50</var> EST</small><br><strong>Scheduled</strong> - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.
<br />
<br />- Text messaging
<br />- Email notifications
<br />- https://support.answerfirst.com
<br />- API calls (2 way, not express)
<br />- outbound faxing
<br />- Inbound email processing (delayed)
<br />- CDI
<br />- ProScheduler
<br />- What's My Server
<br />
<br />These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.
<br />
<br />We regret any inconvenience this may cause, and as always, we appreciate your partnership.</p>tag:answerfirst.statuspage.io,2005:Incident/157149712022-12-28T10:41:55-05:002022-12-28T10:41:55-05:00Weather related call volume issues<p><small>Dec <var data-var='date'>28</var>, <var data-var='time'>10:41</var> EST</small><br><strong>Resolved</strong> - Call volume has been reduced to normal levels. We appreciate your patience and partnership.</p><p><small>Dec <var data-var='date'>26</var>, <var data-var='time'>09:55</var> EST</small><br><strong>Identified</strong> - We are currently experiencing high call volume due to the extreme weather conditions impacting much of the country. We appreciate your patience and understanding while we work to increase our staffing. Thank you.</p>tag:answerfirst.statuspage.io,2005:Incident/157055712022-12-25T20:56:55-05:002022-12-25T20:56:55-05:00Weather related call volume issues<p><small>Dec <var data-var='date'>25</var>, <var data-var='time'>20:56</var> EST</small><br><strong>Resolved</strong> - Our call center call volume has resumed normal volume and wait times. We sincerely apologize for any inconvenience this may have caused.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>10:38</var> EST</small><br><strong>Identified</strong> - Weather related call volume is significantly impacting wait times. We are doing everything we can to increase staffing and handle the volume as fast as possible.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>10:34</var> EST</small><br><strong>Investigating</strong> - We are currently experiencing high call volume due to the extreme weather conditions impacting much of the country. We appreciate your patience and understanding while we work to increase our staffing. Thank you.</p>