Faxing Services Issues

Incident Report for AnswerFirst

Resolved

We have found and corrected the issue that was causing interruption of sending and/or receiving faxes. All services are restored. We have switched back to our primary fax provider. We sincerely apologize for any inconvenience this may have caused.

Posted Nov 14, 2017 - 10:32 EST

Monitoring

We have switched over to our backup faxing provider. This restores our outbound fax capability, however inbound faxes are still not functioning. We will continuing monitoring. We sincerely apologize for any inconvenience this may have caused.

Posted Nov 13, 2017 - 18:01 EST

Identified

We have identified an issue that is causing the failure in sending and/or receiving faxes. Our IT Team is working to resolve this issue. We will have an update within 4 hours. We apologize for any inconvenience this is causing.

Posted Nov 13, 2017 - 17:19 EST