Coronavirus Impact

Scheduled Maintenance Report for AnswerFirst

Completed

The scheduled maintenance has been completed.

Posted May 04, 2020 - 10:37 EDT

Update

Happy to report that last week's Average Time To Answer (ATTA) was 4.65 seconds. (1 ring cycle = 6 seconds.) If you have any additional call traffic you would like to send, we are ready.

Posted Mar 30, 2020 - 09:09 EDT

Update

Since Friday, March 20, 2020 we have witnessed an increase in our call volume. In response we have made adjustments to our schedule and are working closely with our staff to increase the number of available agents. Thank you for your patience and understanding.

Posted Mar 23, 2020 - 10:47 EDT

Scheduled

How COVID-19 (Coronavirus) will impact AnswerFirst: https://support.answerfirst.com/article.php?number=KB0010244

Posted Mar 12, 2020 - 12:52 EDT

This scheduled maintenance affected: Voice Services.