Voice Service outage.

Incident Report for AnswerFirst

Resolved

We have found and corrected the issue that was causing interruption of voice services. All services are restored and switched back to primary service. We sincerely apologize for any inconvenience this may have caused.

Posted Jul 25, 2018 - 23:03 EDT

Monitoring

We are running on backup. Voice service restored.

Posted Jul 25, 2018 - 21:43 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jul 25, 2018 - 21:22 EDT

Investigating

We are currently experiencing intermittent voice service issues at our call center. Please note that some accounts might not be affected by this service outage. Our IT Department is working to address the issues and will bring our service back online ASAP. We will post a follow-up message as soon as service is fully reinstated.

We sincerely apologize for this inconvenience and thank you for your understanding.

Posted Jul 25, 2018 - 21:20 EDT

This incident affected: Voice Services.