AnswerFirst Status
All Systems Operational

About This Site

AnswerFirst publishes up-to-the-minute information about service availability on this page. Check back here any time to view current status information, or use the "Subscribe to Updates" button above to receive status notifications via email or text.

Voice Services ? Operational
90 days ago
100.0 % uptime
Today
Email Services ? Operational
90 days ago
99.99 % uptime
Today
SMS Services ? Operational
90 days ago
100.0 % uptime
Today
MiSecure Services ? Operational
Faxing Services ? Operational
Client Web Access ? Operational
Reporting Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Coronavirus Impact Mar 12, 13:00-13:01 EDT
Update - Happy to report that last week's Average Time To Answer (ATTA) was 4.65 seconds. (1 ring cycle = 6 seconds.) If you have any additional call traffic you would like to send, we are ready.
Mar 30, 09:09 EDT
Update - Since Friday, March 20, 2020 we have witnessed an increase in our call volume. In response we have made adjustments to our schedule and are working closely with our staff to increase the number of available agents. Thank you for your patience and understanding.
Mar 23, 10:47 EDT
Scheduled - How COVID-19 (Coronavirus) will impact AnswerFirst: https://support.answerfirst.com/article.php?number=KB0010244
Mar 12, 12:52 EDT
Past Incidents
Apr 8, 2020

No incidents reported today.

Apr 7, 2020

No incidents reported.

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020

No incidents reported.