AnswerFirst Status
All Systems Operational

About This Site

AnswerFirst publishes up-to-the-minute information about service availability on this page. Check back here any time to view current status information, or use the "Subscribe to Updates" button above to receive status notifications via email or text.

Voice Services ? Operational
90 days ago
100.0 % uptime
Today
Email Services ? Operational
90 days ago
100.0 % uptime
Today
SMS Services ? Operational
90 days ago
100.0 % uptime
Today
MiSecure Services ? Operational
Faxing Services ? Operational
Reporting Service ? Operational
Client Web Access ? Operational
Client Billing Portal ? Operational
Information only ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 1, 2022
Completed - The scheduled maintenance has been completed.
Oct 1, 11:01 EDT
Update - We are currently experiencing high call volume and are increasing staffing. We pray for everyone in Ian's path and appreciate your continued patience.
Sep 29, 10:17 EDT
Update - As Major Hurricane Ian makes landfall today, we ask for your patience as we work through increased account update requests and call volume. Thank you.
Sep 28, 09:04 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 11:00 EDT
Scheduled - As Hurricane Ian moves closer to making landfall in Florida we anticipate higher than normal call volume. Please know that our call center will remain staffed and operational, handling calls as quickly and efficiently as possible. If you have not already done so, please subscribe to this Status Page, as we will post additional updates as they become available. Should you have any questions or concerns, please email support@answerfirst.com
Sep 26, 10:30 EDT
Sep 30, 2022

No incidents reported.

Sep 29, 2022
Sep 28, 2022
Sep 27, 2022

No incidents reported.

Sep 26, 2022
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022
Resolved - We have found and corrected the issue that was causing interruption of sending and/or receiving MiSecure Messages. All services are restored. We sincerely apologize for any inconvenience this may have caused.
Sep 22, 14:07 EDT
Update - We are continuing to monitor for any further issues.
Sep 22, 09:04 EDT
Monitoring - The issue with MiSecure has been identified and a fix has been put in place. We are monitoring for any other issues.
Sep 22, 08:51 EDT
Identified - We have identified an issue that is causing the failure in sending and/or receiving some MiSecure Messages. Our IT Team is working to resolve this issue. We will have an update within 4 hours. We apologize for any inconvenience this is causing.
Sep 22, 08:20 EDT
Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.