All Systems Operational

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AnswerFirst publishes up-to-the-minute information about service availability on this page. Check back here any time to view current status information, or use the "Subscribe to Updates" button above to receive status notifications via email or text.

Uptime over the past 90 days. View historical uptime.
Voice Services Operational
Email Services Operational
SMS Services Operational
MiSecure Services Operational
Faxing Services Operational
Reporting Service Operational
Client Web Access Operational
Client Billing Portal Operational
Information only Operational
Express API Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

AnswerFirst Maintenance period Oct 29, 2026 22:00-22:30 EDT

We will be performing scheduled maintenance on Thursday, October 29, from 10:00 PM to 10:30 PM ET. Some services may be briefly unavailable during this window. No action is required on your part. Thank you for your patience.
Posted on Oct 27, 2026 - 12:39 EDT

Oct 28, 2026

No incidents reported today.

Oct 27, 2026

Migrating to new SQL server
Completed - The scheduled maintenance has been completed.
Oct 27, 10:18 EDT
Update - Our earlier notice listed today’s maintenance at 10:00 AM in error; it was intended for 10:00 PM. This maintenance has been canceled and will be rescheduled, with advance notice to follow. No action is needed, and there will be no service impact today. We apologize for any confusion.
Oct 27, 10:18 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 10:00 EDT
Scheduled - AnswerFirst will be performing scheduled maintenance on our database systems on Tuesday, October 27, 2026, from 10:00 PM to 10:30 PM ET.

This maintenance is part of our ongoing commitment to keeping our platform secure, reliable, and performing at its best.

Expected impact: During this window, reporting and other services that rely on our database will be temporarily unavailable. Call answering and message delivery will continue without interruption.

We’ll post updates here as the work progresses and once it’s complete. If you have questions or experience issues after the maintenance window, please contact our support team at [support email/phone].

Thank you for your patience.
Oct 20, 12:24 EDT

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Oct 20, 2026

No incidents reported.

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

AnswerFirst Routine Monthly Maintenance period
Completed - The scheduled maintenance has been completed.
Oct 15, 02:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 22:00 EDT
Scheduled - AnswerFirst has scheduled routine maintenance for many of our services on the second Wednesday evening of each month, starting at approximately 10pm (Eastern time). During these maintenance periods, there will be brief periods (under 8 minutes each) where the following services will be unavailable.

- Text messaging
- Email notifications
- https://support.answerfirst.com
- API calls (2 way, not express)
- outbound faxing
- Inbound email processing (delayed)
- CDI
- ProScheduler
- What's My Server

These services will be impacted for short periods. It is possible some services will be delayed and it is possible some service events will be lost in transit. If any of these services are critical to your business and it is imperative that no notification is lost, AnswerFirst recommends asking that your services be modified so that your team is called by our CSPs for those notifications.

We regret any inconvenience this may cause, and as always, we appreciate your partnership.
Oct 5, 10:20 EDT

Oct 14, 2026

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