AnswerFirst Status
All Systems Operational

About This Site

AnswerFirst publishes up-to-the-minute information about service availability on this page. Check back here any time to view current status information, or use the "Subscribe to Updates" button above to receive status notifications via email or text.

Voice Services ? Operational
90 days ago
100.0 % uptime
Today
Email Services ? Operational
90 days ago
99.98 % uptime
Today
SMS Services ? Operational
90 days ago
100.0 % uptime
Today
MiSecure Services ? Operational
Faxing Services ? Operational
Client Web Access ? Operational
Reporting Service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Jun 20, 2019

No incidents reported today.

Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019
Resolved - Our fax provider has resolved this issue. We are now receiving faxes once again.
Jun 16, 01:31 EDT
Update - We are continuing to work on a fix for this issue.
Jun 15, 20:45 EDT
Identified - We have identified an issue that is causing the failure in receiving faxes. Our IT Team is working to resolve this issue. We will have an update within 4 hours. We apologize for any inconvenience this is causing.
Jun 15, 20:44 EDT
Jun 14, 2019

No incidents reported.

Jun 13, 2019
Resolved - Our IT team has identified the issue and fixed it. All email services are back to fully operational.
Jun 13, 07:49 EDT
Investigating - We are investigating reports of an issues with sending and/or receiving emails. Not all accounts are being affected. Our IT Team is investigating this issue and we will have an update within 4 hours. We apologize for any inconvenience this may be causing.
Jun 13, 06:58 EDT
Jun 12, 2019

No incidents reported.

Jun 11, 2019
Completed - The scheduled maintenance has been completed.
Jun 11, 00:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 23:59 EDT
Scheduled - AnswerFirst is planning important upgrades to our voice switching hardware at our primary call center on Monday, June 10th, starting at 11:59pm Eastern. We anticipate 15-30 minutes of downtime where our lines will be unavailable.

This hardware upgrade is necessary to provide you with the best possible service. We sincerely apologize for this inconvenience and thank you for your understanding.
Jun 6, 18:59 EDT
Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019

No incidents reported.