Higher Than Normal Call Volume

Scheduled Maintenance Report for AnswerFirst

Completed

Call volume and handling times are now back within normal ranges.

Posted Jun 11, 2020 - 10:32 EDT

Update

We will continue to update this message as new information becomes available.

Posted Jun 09, 2020 - 09:30 EDT

Scheduled

Over the past two weeks our inbound call volume has increased significantly. Because of this we are offering overtime to all employees and have doubled the size of our June training classes. We apologize for any delays in call handling and appreciate your continued support as we navigate these unprecedented times.

Posted Jun 08, 2020 - 14:11 EDT

This scheduled maintenance affected: Information only.